The smartest way to handle customer inquiries, support tickets, and feedback — right from your WordPress dashboard.
4.99 87 Reviews
Version 2.1.0
10,000
Websites
Last updated: 18 Jun 2025
Customer Support Ticketing System
CS Support is a modern, lightweight, and fully customizable customer support ticketing system built for WordPress. Whether you’re running a small business, e-commerce store, or agency — CS Support helps you deliver world-class customer service without relying on third-party tools or platforms.
Hustle Free Experience For Customers
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Effortless Ticket Creation
Submit support requests with a clean, mobile-optimized form. -
Mobile-First Design
Seamless experience on any device — phone, tablet, or desktop. -
User Ticket History
Logged-in users can track, review, and reply to their support tickets. -
Private & Secure
Built on WordPress security best practices to protect user data. -
Smart Notifications
Customers get real-time email updates on ticket activity.
Easy UI/UX for Your Admin Dashboard
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Centralized Dashboard
View, filter, and respond to tickets — all within the WordPress admin. -
Developer Ready (REST API)
Build integrations or apps with the included secure API endpoints. -
Fully Customizable UI
Change colors, layouts, and messages to match your brand style. -
Plugin & Theme Compatible
Works with Gutenberg, Elementor, Divi, WPBakery, and most modern themes.
No More Miscommunications
- Agent Roles and Permissions
Assign dedicated support agents with limited backend access. Keep your admin area secure while allowing your team to manage tickets. - Ticket Assignment
Easily assign tickets to specific team members manually or automatically to ensure clear responsibility and faster response times. - Status and Priority Control
Organize tickets by status (Open, In Progress, Resolved) and set priority levels to streamline support operations. - Agent Notifications
Notify agents via email whenever a ticket is assigned, updated, or replied to — keeping everyone in sync.
Robust Ticket Management
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Unified Ticket Dashboard
View, filter, and manage all support tickets from one centralized location. -
Status & Priority Tracking
Organize tickets by status (Open, Pending, Closed) and assign priority levels to manage urgency. -
Search & Filter Controls
Quickly locate tickets by keyword, date, user, or status with powerful sorting and filtering tools. -
Fast Response Tools
Reply directly from the admin panel with email notifications automatically sent to users.
What Our Customers Say
The best document management plugin on the planet
“Good product and service—this plugin was exactly what I needed for a customer support system. The plugin has great tutorials and documentation. The team also provides amazing support. Highly recommended.”
Andrea Albright – US
“We needed a compact, easy-to-use customer support system. It was worth the money. The video tutorial was very helpful in explaining how to set up a WordPress ticketing system with search and filter.”
Emmie Kane – UK
Professional CS Support
Who Is It For?
Online Stores
Handle product inquiries, returns, and order issues
Service Providers
Manage support requests and client questions
Agencies
Offer white-labeled support portals for your clients
Ed-tech Platforms
Provide student and course-related support
Membership Sites
Offer premium support to your members
“CS Support has been a ‘saving grace,’ as we needed to replace an abandoned WordPress support ticketing plugin. Now we can manage and respond to customer inquiries with ease.”
Andrea
100% MONEY-BACK GUARANTEE
We’ve got your back. Your purchase is covered by our no-risk 30 day money-back guarantee.
If for any reason you’re not completely happy, you’re entitled to a full refund up to 30 days from your original purchase. No questions asked ????
FAQ
Our world-class support starts here: How can we help?
How can we help? How does the WordPress customer support plugin work?
CS Support is a plugin which you can install on any WordPress website – either as a standalone website or intranet, or as part of your wider company website.
It adds a ‘Support Tickets’ section to the WordPress admin area. Ticket management is easy – you can add tickets manually, or users can submit them via a front-end form. You can also import tickets in bulk via CSV or integrate with third-party platforms for automated ticket creation.
Tickets are stored securely within your WordPress database. You can manage them directly in the WordPress admin or allow users to submit and track tickets via a front-end portal. CS Support offers a customizable, searchable, and filterable ticket dashboard that can be displayed as a table or grid layout.
For full details, read our tutorial on how to create a customer support system in WordPress.
What information can I show in the support ticket system?
CS Support is better than a basic WordPress contact form because it lets you store and manage detailed information about each support ticket. This gives you complete flexibility.
You can include any or all of the following fields in your support ticket system:
Ticket title
Customer name
Email address
Ticket description (which can include text, images, or file attachments)
Date (both the submission and last updated date)
Assigned agent
Ticket categories
Ticket tags
Ticket status (Open, In Progress, Resolved)
Priority level (Low, Medium, High)
Ticket ID (generated automatically)
Attachment details (generated automatically)
And if that’s not enough, you can add extra fields too! CS Support has a feature to add your own custom fields, and you can add more advanced fields and taxonomies with our free Easy Post Types and Fields plugin.
Once you have added the data, you can choose which information to display in your support ticket system.
What file types can I attach to support tickets?
CS Support allows customers to attach any file type to their support tickets, including PDFs, images, videos, documents, and more.
When storing attachments in the WordPress Media Library, you can use any file type supported by your WordPress installation. For external storage, such as Dropbox or Google Drive, you can link to any file type with no limitations.
The most common file types used with CS Support are PDFs and images for troubleshooting. We have a tutorial on how to manage file attachments in a WordPress ticketing system.
Ticket attachments can be previewed in certain cases. If the preview option is enabled and the file type is unsupported, the preview will not appear, but users can still download the file.
Does it support audio and video attachments?
Yes, you can attach audio and video files to support tickets, which can be embedded in the ticket view or accessed via download links. Files can be stored in the WordPress Media Library or on third-party platforms like YouTube, Vimeo, or SoundCloud.
Can I store ticket attachments away from my WordPress website?
Yes – there are two ways to store ticket attachments:
In the WordPress Media Library.
On any third-party platform (e.g., Dropbox, Amazon S3, Google Drive, YouTube, Vimeo, etc.).
To use third-party attachments, simply select the ‘File URL’ option and enter the URL of the file location. The download links in the ticket system will point to this URL.
You can also sync CS Support with third-party platforms automatically via automation platforms like Zapier. We’ve provided instructions to help with this.
Can I create a private support ticket system?
By default, the support ticket system is public and accessible to all website visitors who can submit tickets.
You can restrict access to some or all tickets. For example, you can use CS Support with our Password Protected Categories plugin to limit access to specific ticket categories. Restrict categories so only specific users, roles, or those with a password can view tickets. When users visit the ticket portal, they will only see tickets they have access to.
For broader restricted access, you can integrate CS Support with any WordPress membership plugin that supports custom post types, such as MemberPress.
Current version
| Version: | 1.0.2 |
| Last updated: | 01 August 2025 |
Still have questions?
Check the Knowledge Base, and if you can’t find an answer there, send us an email.
